Marco Paganini - Resume

Foreword

In 2007 I joined Google, where I currently work. This resume is heavily outdated and doesn’t reflect details of my professional experience since that date. For further information, please contact me directly at paganini[at]paganini[dot]net.

Objective

I’m drawn to challenging positions in the field of Site Reliability Engineering, Systems and Network administration, Technical Management, and/or basically anything that keeps production services up and running.

Summary

Solid knowledge of Site Reliability Engineering practices, Unix/Linux system internals, networking, automation, and monitoring of high availability production systems (Google SRE since 2007).

Very familiar with many of the technologies and protocols used in modern production services, including containers, load balancing, clustering, HTTP, SSL, SMTP, DNS, TCP/IP, and many servers implementing them (Apache/nginx, various mail servers, bind, etc).

Fluent in a number of programming languages and frameworks, including C, Python, Golang, Shell, Javascript, and markup languages such as HTML, XML, YAML, etc.

I’m an author, heavy user, and a firm believer of open source solutions (whenever possible).

Work Experience

2007-Present - Google Inc, CA

Role: Staff Site Reliability Engineer

1999-2007 - NDS Americas, Miami Lakes, FL

Roles: Technical Manager (2003-2007) and Applications/Systems Engineer (1999-2003)

The primary task in this role is to support the NDS Broadcasting and Conditional Access systems, to guarantee an uptime of over 99.5%, and minimize chances of service interruption.

The daily mix of tasks includes HP-UX system administration, Cisco router configuration (Frame Relay, load balancing, redundancy, routing protocols), WAN and LAN setup, administration and monitoring, Oracle and Informix support and Installation, Firewall monitoring and administration (Cisco PIX) and any other requirements to maintain the systems operating at their peak.

• Responsible for the technical support to all Sky Latin America Platforms (Sky Brasil, Sky Mexico and Sky Multi-country).
• Defined backup strategies and emergency recovery procedures for all clustered and standalone servers.
• Creation of web-based systems (Perl/Python/Javascript/Linux/Apache) to provide an easy to use interface to the broadcasting and conditional access databases (Oracle).
• Monitoring of the applications and clustered servers using Nagios plus customized plugins and applications in Perl + SNMP.
• Configuration and management of ServiceGuard under HP-UX and “heartbeat” under Linux.
• Network performance management and analysis.
• HP-UX and Linux performance analysis and optimization.
• Oracle database performance analysis and optimization.
• Creation of a large number of smaller support tools using Python and Perl.
• Direct and full knowledge of the broadcasting system used by NDS/Sky, and all other systems related to it, including the Conditional Access and Broadcast systems, Tandberg and Harmonic multiplexors, encoders and Multiplex control computers.

1994-1999 - Brasif Duty Free, Rio de Janeiro, Brazil

Role: Sr. Unix/Network Administrator

• Administration of 28 Unix servers running Oracle 7, under HP-UX and SCO Unix.
• Oracle database administration.
• Design of the corporate LAN and WAN (Fast Ethernet, Cisco routers, Frame relay, X25, PPP and HDLC).
• Design and setup of the corporate Internet Gateway (Server, Cisco router using ACLs, Proxy servers and firewall setup on the Linux server)
• Definition of policies for users and network workstations (Win9X/NT).
• Creation of a centralized and automatic backup control system for the Unix servers and databases, using Omni-Back II and the built in Unix commands where Omni-back was not available.

1991-1994 - Chocolate Com de Roupas, Rio de Janeiro, Brazil

Role: Senior Systems Analyst

• Interactive Unix support and Administration.
• Point of Sale analysis and programming.
• After 1994, (as a consultant): Netware and SCO Unix setup and administration.

1990-1991 - Casas Sendas Com. Ind, Rio de Janeiro, Brazil

Role: Support Engineer

• Responsible for all aspects involving data communications between the company headquarters and its units.
• User access system, running on the workstations.
• Technical ownership of the “Remote Support” service, allowing remote control of workstations installed at the branch offices.

1986-1990 - Sector Informatica, Rio de Janeiro, Brazil

Role: Pre/Post Sales Support Engineer

• Pre and post sale technical support on x86 hardware and OSes.
• Support for the QNX Multi-User/Multi-tasking real-time operating system.
• Rewrote a BIOS from scratch, in assembly language, and many low-level drivers for QNX and MS/DOS, using Assembly language and C.
• Quality assurance program, written in C and assembly language.

Other experiences, as an independent consultant

• ISM Networking (Internet Provider): Linux system installation, including all services necessary to the daily ISP operation (Sendmail, News-server, etc).

• MTEC Networking (Internet Provider): HP-UX system setup, administration and upgrade. Installation of the usual suite of programs related to the Internet connectivity (Sendmail, News-Server, setup of the name-server, etc).

• Montreal Internet Provider: HP-UX and Linux system administration. Major changes in the whole internet setup, including upgrades, router installation and projects related to system security and performance analysis.

• Origin Consulting: Solved all sorts of communication problems between Origin and its ISP (Solaris x86, Cisco routers and internet routing protocol problems).

• Virtual Internet Provider: Installation of Internet services and resolution of many WAN related problems.

Education

• Universidade Federal Fluminense - Niteroi, RJ, Brazil: Bachelor in Business Degree.
• Oracle Server Database Administration.
• Oracle Server advanced Database Administration.
• Xenix administration.
• Netware administration.

Languages

• Portuguese (native)
• English (fluent)
• Spanish (basics)

Contact

• Email: paganini [at] paganini [dot] net